Returns & Exchanges
At Aurena Jewelry, we want you to be completely enchanted by your new pieces. If you are not entirely satisfied with your purchase, we offer a 30-day return window for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original velvet pouch and branded box to ensure it remains protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return mailer.
Receive Your Refund
Once our quality assurance team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing